• Once payment is received how quickly do you ship the product?

It depends on your order. We need about 10 business days to make the hair buy with bulk order it will be very fast: 20kg in 4-5 business days. But frontal and closure take time: 5-7 days more.

• Where is the nearest port to the factory?

We ship worldwide by UPS/DHL, only taking 2-3 business days. Ship from Ha Noi International Airport. Besides, we have some agents in Viet Nam to ship to other countries like Nigeria, Kenya, Cameroon, Senegal… to save shipping costs.

• Who do you use for shipping?

We do as in here: https://cyhair.vn/world-wide-shipping-fee/

• Do you have a return policy if the hair quality is not good and how would I send it back?

Yes we do as in here: https://cyhair.vn/return-and-refund-policies/
You can send it back by EMS to my company address with a low value to avoid customs tax.

• Do you keep enough stock for large orders and quick dispatch?

The raw material is always in stock for 500kg – 1000kg.

• Is hair constantly in stock or purchased/ created when I ordered it?

We only stock raw material, just cut from girls and make wefts and waves when we have ordered. But if you are a big customer and take hair frequently, we can start making your second order right after your first order was shipped.
Besides, now we have much hair in stock in the office which is ready to ship, check with sales members to get it.

• How was this hair sourced?

Raw Hair is bought from the collectors, collectors buy directly from girls’ heads in Viet Nam.

• Was it sourced ethically?

Yes, collectors went around our country to buy it from girls. Who wants to sell.

• Do you have double-drawn or single-drawn hair?

We have our own standard, depending on which hair you want. For raw hair: we have Diamond and Platinium standard, Diamond is quite like double drawn. Plat drawn, Super double silver and Super luxury different about the full end, Single drawn is thinner than Double drawn, Super double silver is thicker than Double drawn.

• What is raw hair?

That is the hair cut directly from girls.

• What is virgin hair?

Is the hair cut directly from girls AND that girls did not do anything with her head before.

• Can the hair be bleachable?

Raw color can dye to all colors exclude 613 or blonde 60, it needs bleaching materials.

• What can they be dyed to?

Raw color can dye to all colors exclude 613 or blonde 60, it needs bleaching materials.

• What are the differences between the grade of the hair e.g 7A, 8A, ETC?

This is china hair grade. We don’t sell china hair.

• Is the hair mixed with any synthetic fibers or animal hair?

No, our hair is real human hair.

• How can I test the quality of the hair?

You can place a small order to test the hair by yourself before bulk orders.

• How long does your hair last?

2 – 3 years, but we have not gotten any complaints about this matter so we can not tell the exact time.

• How are curl patterns created?

Steamed water

• Are any chemicals used during the processing of the hair? If so how and when?

No.

• How would you describe the hair cuticle?

Raw hair = Hair Cut = Cuticle Aligned

• How have the nets been removed?

Washed and Dry in the sun

• Do you have the closures that perfectly match the bundles you have?

Yes, all textures will have closure match with bundles.

• How do you construct the wefts on the bundles?

Yes, all textures will have closure match with bundles.

• How do you construct the wefts on the bundles?

Machine weft, double weft.

• If the customer can not come to you in person can they video call you as you around the factory?

Yes, we can. Just contact us to arrange the appointment for that.

• Can I have my own freight forwarding company collect the hair from the factory and handle delivery to me?

Yes.