WITHIN 15 DAYS AFTER RECEIVING ITEMS, CYHAIR WILL AGREE TO EXCHANGE OR REFUND CLIENTS FOR THE PRODUCT IF:
- Exchangeable ONLY when before using.
- The hair is tangled, shedding, loosening the curl.
- Hair length is not enough like the order.
- Hair texture/ Color is not correct.
CYHAIR WILL NOT EXCHANGE OR REFUND FOR THE PRODUCT IF:
- Use/ Damaged/ Wash/ Cut hair.
- Change the product pattern.
- Not exchange or refund for closure and frontal items.
- Not exchange or refund for wig items.
- Not exchange or refund for invisible tape in hair extensions, micro ring hair extensions, nano-ring, ponytail hair extensions items.
- The Viet Nam technology now can not make small curls like pixels curl/ burmese curl. 100% good (applied to all factories), sometimes the hair is so dry, sometimes the hair can not keep curl. So if you still want to buy a small curl, buy it at your own risk. We don’t accept returns – refund for small curl orders.
AND WE ONLY CAN REFUND THROUGH PAYPAL DUE TO GOVERNMENT POLICIES
To avoid the custom taxes in destination country, all packages shipped by UPS/DHL will be informed as “Synthetic hair”, but don’t be attention it because we only sell 100% Vietnamese Human Hair. So any claims about this text in package we don’t accept. If customers don’t like and want fill right name “human hair”, they need to pay for custom taxes when package come to their country to get the goods.